We offer free shipping on all US orders!

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

14-Day Return Policy

Thank you for choosing Selu Jewelry & Co. We want you to be fully satisfied with your purchase. Please take a moment to review our 14-Day Return Policy outlined below.

1. Scope: This policy applies to all purchases made from Selu Jewelry & Co, including physical products, digital downloads, and services.
2. Eligibility: To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and undamaged.
• The product must be accompanied by the original proof of purchase, such as an order number or receipt.
• The return request must be initiated within 14 days from the date of purchase.

1. Refunds: Upon receiving and inspecting the returned item, we will process your refund within ten days using the original payment method. Please note that the refund may take additional time to reflect in your account, depending on your bank or credit card provider.
2. Exceptions: The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Items specified as non-returnable or final sale at the time of purchase.

1. Return Shipping: For returns due to a change of mind or non-defective items, the customer is responsible for the return shipping costs. In cases of defective or damaged products, we will provide a prepaid return shipping label.
2. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above, and then place a new order for the desired item.
3. Limitations of Liability: Selu Jewelry & Co shall not be liable for any damages or losses incurred as a result of the use or misuse of the purchased products or services.

We value your satisfaction and strive to provide a seamless return experience. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.

If you have an account

1. Log into your Selu Jewelry & Co account and select "My Orders"
2. Find your order and click "Return Items"
3. Follow the instructions to download the return shipping label and drop off/schedule a pickup!

If you do not have an account

1. No worries, you can create one now and follow the above steps, OR
2. Based on where the order was originally shipped to, you can click one of the following and initiate a return!

• Canada here
• US here

We offer a limited 3-month warranty on all items with proof of purchase. Our warranty covers faulty items. It does not cover wear & tear. Please refer to our care instructions above for general care instructions.

*Over time, jewelry may become discolored due to various factors such as exposure to moisture, chemicals, and air. Even with proper care, delicate metals like silver and gold may still fade due to a natural process known as oxidation. It is normal for plating to rub off with regular wear and tear, and this is not considered a manufacturing defect.

• To keep your jewelry in good condition, take it off before showering, swimming, or exercising. If it does get wet, be sure to dry it thoroughly afterward. 
• Wait for perfumes, lotions, and creams to absorb into your skin before putting on your jewelry. 
• To clean your jewelry after use, gently wipe it with a soft dry cloth to remove any oil or dust and restore its shine. ( Every purchase comes with a Selu cleansing cloth.)
• When not in use, store your jewelry in a cool, dry place to prevent oxidation, scratching, and tangling. Avoid knocking your jewelry against countertops or letting pieces rub against each other.